01) Refund Eligibility:
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 5 days of receiving the product. We will arrange for a return and provide a full refund or replacement.
Incorrect Orders: If you receive an incorrect item due to an error, please notify us within 5 days of receiving the product. We will arrange for a return and provide a full refund or send you the correct item.
Unsatisfactory Product: If you are not satisfied with your purchase and would like to request a refund, please contact us within 5 days of receiving the product. We will review your request and provide further instructions.
02) Refund Process:
To request a refund, please contact our customer support team via [email/phone/live chat] or submit a refund request form on our website. Provide your order details, reason for the refund, and any supporting documentation if required.
Our customer support team will guide you through the return process, including providing a return shipping label if necessary.
Once we receive the returned item, we will inspect it to ensure it meets the refund eligibility criteria mentioned above.
If the refund is approved, we will initiate the refund within 5 days. The refund will be issued to the original payment method used for the purchase, unless otherwise specified.
03) Refund Options:
Full Refund: If eligible, you will receive a full refund for the returned item, including any applicable taxes or shipping charges.
Store Credit: If preferred, we can issue a store credit equivalent to the refunded amount in the form of a voucher. This credit can be used towards future purchases on our website.
Exchange: In some cases, we may offer the option to exchange the returned item for a different product of equal value. If you choose this option, any price differences will be adjusted accordingly.
Refund Requests: Please submit your refund request within 5 days of receiving the product.
Refund Processing: Once we receive the returned item, please allow up to 5 business days for us to process the refund and for it to be reflected in your account.
Please note that this refund policy is subject to change without prior notice. We encourage you to review our refund policy periodically.
If you have any questions or need further assistance, please contact our customer support team at
Contact Information: 07 3162 0758